USA.SurRon – Shipping & Warranty Policy

Thank you for choosing USA.SurRon! We’re excited to have you as a customer and want to make sure your experience—from order to delivery—is smooth and hassle-free.

Shipping Policy

Processing & Handling

• Most orders ship within 3–5 business days if placed before 3 PM.

• Bikes may take up to 10 business days to ship.

• Orders with added equipment may need 1–2 extra days for installation.

• You’ll receive a tracking number once your order ships.

Freight Shipping for Bikes

• All bikes are shipped via Freight LTL (large-item freight).

• Delivery appointment required—please provide a valid phone number and email.

• Liftgate service is included at no extra charge; other services (e.g., inside delivery) are the customer’s responsibility.

• If your address is undeliverable, we’ll contact you for an alternative.

Shipping Details

• We ship to all 50 U.S. states and internationally to Canada, Mexico, Australia, Europe, and more.

• Delivery estimates: 3–10 business days within the USA, 6–21 days internationally (location dependent).

• Lithium batteries ship only to the continental USA, Canada, and EU due to hazmat rules.

• We cannot deliver to PO Boxes unless managed by a concierge service that can sign for packages.

Carriers

We work with trusted partners like FedEx, UPS, DHL, and local couriers.

• All high-value shipments require a signature.

• For freight shipments, address changes are not possible once in transit.

• Batteries and large orders within the USA ship FedEx Ground or UPS Ground (hazmat compliance).

International Shipping

• Air & ocean freight available to EU countries, Canada, Australia, and Asia.

• 1–3 units: 6–8 days delivery time.

• 4+ units (bulk/wholesale): 14–20 days.

• We handle customs fees for dealers, resellers, and bulk buyers to ensure smooth delivery.

Warranty Policy

Coverage

• 2-year limited warranty on all products (parts & materials) under normal use.

• 1-year prorated battery warranty—repair or replacement at no cost during the first year.

• Warranty period remains from the original purchase date (no cash reimbursements).

Exclusions

Warranty does not cover:

• Normal wear items (bearings, seals, chains, brake parts, suspension valving).

• Damage from accidents, crashes, or neglect.

• Misuse (including modifications, non-genuine parts, racing, or improper charging/storage).

• Cosmetic issues like minor paint chips or scratches (discounts may be offered instead).

Important Notes

• Warranty is transferable with proof of purchase from USA.SurRon.

• We are not a rental store—please research before buying.

Need Help?

📧 Email: sales@us-surron.com
Our team is available to answer any shipping or warranty questions.